Privacy Policy

This Privacy Policy describes how Talk With Deiva (“we”, “us” or “our”) collects, uses, stores and protects the personal information of users (“you” or “your”) of this website (the “Platform”). By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

Information We Collect

We collect the following information when you register for our programs, make a purchase, or contact us through the Platform:

• Contact information — such as your name, email address, phone / WhatsApp number, city and state.
• Registration details — such as your child's name, grade / class, syllabus and any questions or expectations you share with us.
• Transaction information — details of the products and/or services you purchase, the amount paid and payment references provided by our payment gateway. We do not collect or store your card numbers, UPI PINs, bank account credentials or any other sensitive payment instrument details; these are handled directly and securely by our payment gateway partner (Instamojo).
• Technical information — such as browser type, device information and pages visited, collected automatically to keep the Platform secure and improve your experience.

How We Use Your Information

• To provide and deliver the products and/or services you request, including webinars, mentorship and workshops.
• To process your payments and confirm your transactions.
• To communicate with you about your registrations, purchases, schedules and updates, including via email, phone and WhatsApp.
• To respond to your questions, requests and grievances.
• To improve the Platform, our offerings and customer experience.
• To comply with applicable laws, regulations and legal processes.

Sharing of Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances:

• With our payment gateway partner (Instamojo) to the extent necessary to process your payments, prevent fraud and comply with their verification requirements.
• With service providers who assist us in operating the Platform (such as hosting providers), who are bound to keep your information confidential.
• Where required by law, regulation, court order or governmental authority, or to protect our rights, safety or property.

Cookies

The Platform uses cookies and similar technologies that are strictly necessary for its operation — for example, session cookies that keep forms secure. You can control or delete cookies through your browser settings; disabling them may affect certain features of the Platform.

Data Security

We adopt reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure or destruction. All payment transactions are processed over secure, encrypted connections by our payment gateway partner. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services to you, and to comply with our legal and accounting obligations.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by writing to us at the contact details below. We will respond to such requests within a reasonable time, subject to any legal obligations that require us to retain certain information.

Children's Privacy

Our programs may involve information about children (such as a child's name and grade) that is provided to us by their parent or legal guardian. We collect such information only from the parent or guardian and use it solely to deliver the requested programs.

Third-Party Links

The Platform may contain links to third-party websites (such as social media pages or the payment gateway). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to this Policy

We may update this Privacy Policy from time to time by posting the revised version on this page. You are advised to review this page periodically. Continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

Grievance Redressal & Contact

If you have any questions, concerns or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: talkwithdeiva@gmail.com
• Phone: +919790806993
• Address: Sivakasi, Tamil Nadu, India